FAQ | Product and Service Info | Blue Healer Care online store


Product FAQ

What is different about Blue Healer Care?

Blue Healer® Care is a wellness change-maker, uniquely combining premium moisturiser with fast-acting relief and recovery support.

Our Daily Relief cream is antioxidant rich, with natural quality ingredients that are deeply nourishing, reparative and soothing. The cream contains no harsh chemicals or artificial perfume and is suited for sensitive skin, for all ages. This naturally blue cream is vegan and sustainably manufactured entirely in Australia.

BHC is a family-owned Australian company that values zero waste and recyclable packaging, manufactured at solar-powered facilities in NSW, AUS.

What is copper BioCuplex™?

BioCuplex™ is a unique ingredient in Blue Healer™ Care products. This complex is the result of years of scientific development.

Leveraging the ancient benefits of copper, Australian-developed BioCuplex® is ultra antioxidant to significantly reduce the risk of environmental stressors by reducing free radicals, boosting enzymes that produce collagen, elastin and support the body’s reparative functions, as part of copper's unique role in the human body.

Copper has long been known to support the body's ability to produce collagen, elastin and stronger cross-linked tissues and to be beneficial in both bone metabolism and neurological system health. (citing: Linus Pauling Institute, USA)

How does Blue Healer Care work?

Blue Healer Daily Relief cream acts to benefit the body’s own reparative and regenerative processes to help soothe, renew and restore the area of application.  It is fast-acting due to its scientific formulation and its premium natural and botanical ingredients that deliver soothing relief while it advances skin rejuvenation and hydration.

Blue Healer cream does not need to 'go hot or cold' to provide relief, instead it feels silky and pleasant. It is best to apply it liberally like a moisture lotion, rather than a single purpose ointment.

When should I use it?

Daily Relief is ideally used morning and night, particularly before bed, to encourage the body’s regenerative and restorative capacity and to soothe soreness or irritations. ideal for use after sport or exercise - or active days - and after extended time in the sun to promote renewal and help soothe your skin.

Many customers use it 2-4 x a day to build results or to support targeted issues. 

If you have an acute or chronic issue, you can apply Daily Relief as needed, given the cream's sensitive-friendly ingredients. Our cream does not include any harsh chemicals, MI or artificial perfumes.

How do I get the best long-term results?

Regular daily use usually provides increased benefits. It can be used 2-4 times a day - or as needed, when you have acute issues.  

It is best to apply Blue Healer first - and let it absorb - before you use other ointments or oils that could reduce Blue Healer cream's absorbance or effectiveness.

Why do world class athletes use it for sports recovery?

Blue Healer Daily Relief cream is widely used by elite AUS athletes such as Professional Surfers (WSL), endurance athletes like Surf Ironmen and Ironwomen, Rugby (NRL, NRU) players, Aussie Rules (AFL), Wave Boarders, Netball players, Gymnasts and Swimmers.

Blue Healer Care is the sports recovery and injury support product of choice for the World Surf League medical team for more than 5 years on the World Surf Tour.

Athletes report they love that it works quickly, easily absorbed and fast-acting without stickiness or smell. They report the fast-acting relief it delivers for sore or inflamed body's after competition, training or post-injury. They find it improves their recovery time so they back up training with less injury. (See Testimonials/ Athletes.) They comment it feels good to apply and improves their skin after long hours competing in the sun or under stressful conditions.

What can Blue Healer Care do for me?

The cream is scientifically formulated to provide you soothing, reparative and deeply renewing skincare - while it helps reduce general soreness or skin irritation, redness or scarring, and improves skin suppleness and condition.

Blue Healer Care is a multi-functional cream, suitable for all ages, making it the go-to relief and renewal cream for families, active people and travellers. A single product that can soothe and hydrate your face and body. Airplane friendly size. Easy to carry in purse or backpack.

How can I purchase it?

Blue Healer Daily Relief cream can be purchased online (see 'Shop') and delivered to your mailbox - almost anywhere. It is available as a single product of 100g /3.38oz. Or a value Twin Pack - 2 full sized products for a lower price. It is also retailed at various clinics and health food stores in Australia. (see "Stockists")

Do you have a money-back satisfaction guarantee?

Yes! We do back our product's quality and usefulness with a money-back satisfaction guarantee. So if you're not satisfied, for any reason, let us know within 30 days of ordering the product (email: info@bluehealercare.com) and we will refund your purchase price to your method of payment.  

We're here to answer any questions you have to help you use the product in the optimum way, for your priorities. Email us for tips at info@bluehealercare.com

Why is the cream Blue?

Blue Healer Daily Relief cream is naturally Blue in colour – without dyes or added colouring – due to the special blue BioCuplex™ copper complex. And if any 'blue' gets on your fabrics, it won't stain and is easily rinsed out with cold water.

Is Blue Healer Daily Relief ok for sensitive skin - or all ages?

Daily Relief cream is formulated for sensitive skin users. It contains soothing and natural ingredients with no irritating chemicals or artificial perfume, no Parabens, petro-chemical based mineral oil, no SLS or Mi. Daily Relief cream is a vegan formula. 

For extremely sensitive skin, it’s always sensible to test a sample patch of something new on your skin, as you'd know. We've had no reports from customers having issues using Blue Healer, in fact, customers with sensitive or psoriasis / eczema prone skin have have reported it to be very helpful.

Is Blue Healer Care cream registered by the FDA or TGA?

Blue Healer cream is not registered as a medicine by the FDA or TGA and we do not make any claims as a medicine or for treatment of any medical condition. You should always consult a Doctor or Specialist about any continuing discomfort or medical condition to get advice and treatment.

Service FAQ

How do I apply a discount code?

At checkout you can type your discount code in the form provided. You can only use one discount at a time, however. (Including any automatic discounts, say for free shipping over $x amount spent.)

What forms of payment do you take?

We accept MasterCard and VISA credit / debit cards and Pay Pal at checkout. The platform charges in Australian dollars (AUD) but your payment bank can convert other currencies to pay in AUD online.

Can I ship to a different address than my billing address, like my office or to a friend?

Yes, be sure to fill in your current billing name and address and then enter your preferred shipping address in that designated field.

How long does it take to process my order?

Your order will be confirmed almost instantly to the email address you supply. It will be processed and dispatched within 1 - 2 business days. We cannot ship on weekends or Australian Public Holidays.

What does shipping cost?

Blue Healer Daily Relief is delivered by Australia Post. We offer 'flat rate' pricing – meaning you can buy as much quantity as you’d like for a set postal price.

We offer Standard Shipping for a flat rate of $8.50 AUD. Or $11 AUD for Express Shipping.

International rates vary. For example, $25 AUD to the USA or $15 AUD to NZ via Air Mail with tracking. Look for pricing at checkout or email us with any queries on special pricing. info@bluehealercare.com

How long does it take for delivery?

Express Parcel Post usually delivers in 1-2 days to capitol metro areas but regional areas take 1-4 days. Standard Australian Parcel post takes 2-5 days between NSW cities or interstate, 5-6 days to WA,  approx 10 days to NT. Covid-19 period has seen delayed times for Standard Parcel deliveries in particular.

If your delivery seems delayed, check with your post office after you look at your tracking progress online. You'll get an email from us with the tracking number as soon as it ships.

Can I purchase from outside of Australia?

Yes, we take orders from most anywhere. We charge in Australian Dollars (AUD) and your credit card or PayPal will apply the currency conversion as necessary.

The website has a currency convertor for major currencies so you can see your local currency cost, which will revert to AUD at checkout. Your payment method will convert for you.

Can I change or cancel my order?

Once you have clicked to submit your order, it will be processed immediately and you may not be able to make any changes. However, if you change your mind immediately or have made some error, please contact us by email asap (info@bluehealercare.com) or phone our office (+61 2 9844 5866 9am-5pm M-F Sydney time) to request a change. We'll do our best to support your request.

What currencies do you accept?

We charge in Australian Dollars. Our website has an currency converter for major currencies, including USD, but it will revert to charge in AUD at checkout. Your bank will automatically handle the payment conversion for your currency.

What are the international shipping options and costs?

International shipping is done via Australia Post Air Mail with tracking to your country's mail service.

We offer a low flat rate delivery, such as $15 to New Zealand, and $25 to the USA. Other country's shipping costs are confirmed at checkout or email us at info@bluehealercare.com for other quotes.

As a cosmetic cream, our shipment is not likely to attract customs or duty fees but every country varies and additional fees are the responsibility of the purchaser.

How quickly can I expect my international order to arrive?

Delivery time for international orders varies by country. Your order is initiated by Australia Post Air Mail and they suggest it can take 3-14 days, based on location.