FAQ | Blue Healer Care online store


What is different about Blue Healer?

Antioxidant-rich, deeply hydrating and formulated with copper amino acids, Blue Healer is designed to deeply nourish the skin. Containing no harsh chemicals or artificial perfumes, it is suitable for all skin types and every age, and it is sustainably manufactured and packaged in Australia. 

How does it work? 

Thanks to its copper content, Blue Healer works to boost the body’s own reparative and regenerative processes, to soothe the area and advance the skin’s rejuvenation and hydration.   

What is copper BioCuplex™?

BioCuplex™ is a unique ingredient in Blue Healer products and is the result of years of scientific development. This complex leverages the ancient power of copper to support the body’s ability to repair itself, to produce collagen, elastin and stronger cross-linked tissues (Linus Pauling Institute, USA). 

When should I use it?

You can use Blue Healer whenever you want to! Ideally, keep some in your beach bag for after a day in the sun, in your gym bag, in the bathroom, for after a shower, and in your everyday bag, for, well, everyday skin issues. It’s perfect for after sport or exercise, and or at the end of a long day. Blue Healer is gentle enough to use as needed. 

How do I get the best long-term results?

Try to always apply Blue Healer before other ointments or moisturisers, and let it fully absorb before layering. Because it is sensitive-skin friendly, it can be used daily; we recommend 2-4 times a day, or as needed. 

Why do world class athletes use it ?

Blue Healer is widely used by elite athletes, including professional surfers (WSL), endurance athletes like surf ironmen and ironwomen, rugby players (NRL, NRU, AFL), netball players, gymnasts and swimmers. In fact, Blue Healer is the recovery support product of choice for the World Surf League medical team and has been for more than five years. 

Why? Because it offers soothing relief fast-acting relief to help the body and restore its capacity quickly. They report it is fast-acting and easily absorbed without stickiness – and it smells good!

What can Blue Healer Care do for me?

Blue Healer is scientifically formulated as soothing, reparative and deeply renewing skincare. 

Why is the cream Blue?

Blue Healer is naturally Blue in colour – without dyes or added colouring – thanks to the special blue BioCuplex™ copper amino acids. And if any 'blue' does get on clothes or fabric, it won't stain and is easily rinsed out with cold water.

Is Blue Healer OK for sensitive skin, or all ages?

Containing soothing and natural ingredients with no irritating chemicals or artificial perfume, no parabens, petro-chemical based mineral oil, no SLS or Mi (preservative) Blue Healer is completely safe for all skin. For extremely sensitive skin it’s always worth applying a small sample to test. 

Is Blue Healer registered by the FDA or TGA?

Blue Healer cream is not registered as a medicine by the FDA or TGA and we do not make any claims as a medicine or for treatment of any medical condition. You should always consult a doctor or specialist for advice/ treatment for ongoing discomfort or a medical condition.

Can I use Blue Healer during pregnancy?
If you have any concerns about the ingredients listed, please contact your doctor. 

How do I apply a discount code?

Simply type in your discount code in the form provided when you checkout online. It is only possible to use one discount at a time, including any automatic discounts. 

What forms of payment do you take?

We accept MasterCard and VISA at the checkout. The platform charges in Australian dollars (AUD) but this can be converted by your banking provider. 

Can I ship to a different address than my billing address?

Yes, just fill in your current billing name and address and then enter your preferred shipping address in the designated field.

How long does it take to process my order?

Orders are confirmed almost immediately by email, then processed and dispatched within 1 – 2 business days (excluding public holidays). 

What does shipping cost?

Blue Healer is shipped by Australia Post. We offer 'flat-rate' pricing – meaning you can buy as much as you’d like for a set postal price.

We offer standard domestic shipping for a flat rate of $8.50 AUD, and express shipping for $11 AUD.

International rates vary. Look for pricing at the checkout or email info@bluehealercare.com us with any queries on special pricing. 

How long does it take for delivery?

Express Parcel Post usually delivers in 1-2 days to metro areas; regional areas take 1-4 days. Standard Parcel Post takes 2-5 days interstate; 5-6 days to WA, and approximately 10 days to the NT.

Every shipment has a tracking number that we will email you once the delivery has left our warehouse.

Can I purchase Blue Healer from outside Australia?

Yes, we take orders from most countries. We charge in Australian Dollars (AUD) and your banking provider will apply the currency conversion as necessary. Our website has a currency converter for major currencies. 

Can I change or cancel my order?

Once you have clicked to submit your order, it will be processed immediately, and you may not be able to make any changes. However, if you change your mind or have made an error, please contact us by email info@bluehealercare.com as soon as possible. Or call us on +61 2 9844 5866 between 9am-5pm Monday-Friday AEST. We'll do our best to help.

What currencies do you accept?

We charge in Australian dollars, but the website has a currency converter for major currencies. The price will charge in AUD at checkout and your bank will automatically handle the payment conversion for your currency.

What are the international shipping options and costs?

International shipping is done via Australia Post Air Mail with tracking to your country's mail service.

We offer a low flat-rate delivery, with shipping costs confirmed at checkout.

As a cosmetic cream, our shipment is not likely to attract customs or duty fees, but every country varies, and additional fees are the responsibility of the purchaser.

How quickly can I expect my international order to arrive?

Delivery time for international orders varies by country. Your order is initiated by Australia Post Air Mail, and they suggest it can take 3-14 days, based on location.