FAQ - Blue Healer Care


Product FAQ

Why is Blue Healer Daily Relief Cream so special?

Daily Relief is our newest Blue Healer cream formula, born of scientific research and a commitment to the highest quality ingredients and reparative, regenerative skincare principles. It is fully manufactured in Australia under GMP conditions with packaging that is recyclable and produced by solar-powered facilities and shipped in zero-waste product packs.

What is copper BioCuplex™?

BioCuplex™ is a unique ingredient of Blue Healer™ Care that is the result of years of scientific development. It is a copper enriched complex that delivers the ancient healing properties of the mineral in a new technology that delivers ultra-antioxidant reparative value to your skin and body.

Why is BioCuplex™ an Ultra-Antioxidant?

World class laboratories have independently proven that BioCuplex™ is a super antioxidant with many times the power of other known antioxidants in comparison to the body’s own enzymes that fight oxidative stress and free radicals.

How does Blue Healer Care work?

Blue Healer’s Daily Relief cream acts to supercharge the body’s own reparative and regenerative processes to help soothe, renew and restore the area of application.  It is deeply absorbed and fast-acting due to its scientific formulation and the many natural and botanical ingredients that it includes, to deliver soothing relief alongside skin rejuvenation and hydration.

When should I use it?

Daily Relief is ideally used morning and night, particularly before bed, to encourage the body’s regenerative and restorative capacity to soothe soreness or irritations and renew tissues with deeply beneficial BioCuplex™ along with hydrating botanicals and vitamin ingredients.

However, if you have an acute or aggravating issue, you can apply Daily Relief as needed, as the cream features reparative and sensitive-friendly ingredients. Plus our formulation does not include any toxic chemicals, dyes or artificial perfumes.

How do I get the best long-term results?

The soothing and renewing, pH balanced formulation of Daily Relief cream will support your body’s reparative processes so it will provide increased benefits, with regular use, over time. Many users report that their regular application, several times a day, has supported improvement in their condition over weeks or months, well beyond their expectation.

Why do the world’s best athletes use it?

Blue Healer Daily Relief cream is used widely by world class athletes such as Professional Surfers, endurance athletes like Surf Ironmen and Surf Ironwomen as well as Rugby (NRL, NRU), Aussie Rules (AFL), Wave Boarders, Netball players, Gymnasts and Swimmers.

Blue Healer Care has been a sports recovery and sports injury treatment cream of choice for the World Surf League medical team for over 4 years on the World Tour.

Athletes report they love how it works – quickly absorbed, no stickiness or smell and for the fast-acting relief they get from soreness or inflamed tissue after competition or training. They also find it rejuvenates and improves their skin which is often subject to long hours in the sun or stressful conditions.

What can Blue Healer Care do for me?

Blue Healer Daily Relief is easy to apply – silky, fast-acting, without lasting fragrance and with no medical smell or stickiness. The cream is scientifically formulated to give you soothing, reparative and deeply renewing skin and tissue benefits that may reduce symptoms like soreness and irritation, skin redness or scarring, and improve skin suppleness and condition, particularly with regular use.

This means Blue Healer Care is a multi-functional cream, suitable for all ages, making it the easy and multi-use choice for families, active people and travellers. One product that can soothe, renew and hydrate your face and body. Airplane ready. Easy fit for purse or backpack.

How can I buy it?

Blue Healer Daily Relief cream can be purchased online (see Shop) and will be delivered to your mailbox. It is available by single product of 100g /3.38oz. Or in a value Twin Pack so you receive 2 full sized tubes at a lower price.

Do you have a money-back satisfaction guarantee?

We do back the quality of our product with a money-back guarantee. So if you are not satisfied, for any reason, let us know within 30 days of ordering the product (email: info@bluehealercare.com) and we will refund your purchase price to your card or method of payment.  We are here to answer any questions or help you use the product better. So email us your questions if they arise so we can be sure you have tried the product in the best way for your needs. : info@bluehealercare.com

Why is the cream Blue?

The cream is naturally Blue in colour – without dyes or added colouring – due to the special blue BioCuplex™ copper complex. And if the blue cream gets on clothes or fabrics, it does not stain, and is easily rinsed out with simple cold water.

Is Blue Healer Daily Relief ok for sensitive skin?

Daily Relief cream should be acceptable to most sensitive skin users. It has soothing and natural ingredients with no nasty chemicals nor artificial perfume, Parabens, petro-chemical products like mineral oil, no SLS and it’s Mi Free.  And Daily Relief is a vegan-friendly product, as well.

If you are extremely sensitive, it’s best to test a sample patch on your skin as you would know. The cream does include a premium shea butter ingredient, but as a topical cream it is unlikely that this popular ingredient would cause any allergic reaction. We have not had any reports of any skin irritations caused by Blue Healer products to date. In fact, reports from customers with sensitive or eczema prone skin have been excellent and have reported it to be positive for their condition.

Is Blue Healer Care cream registered by the FDA or TGA?

Blue Healer™ Care products are scientifically formulated to be beneficial and soothing skincare and is a topically applied cream. This cream is considered a premium cosmetic product and is not registered as a medicine by the FDA or TGA and we do not make any claims to be a medicine or treat a medical condition.

You should always consult a Doctor or Specialist about any continuing discomfort, medical condition or disease to get their advice and treatment.

Service FAQ

What forms of payment do you take?

We accept MasterCard and VISA credit or debit cards as well as Pay Pal at checkout.

Can I ship to a different address than my billing address, like my office or to a friend?

Yes, please be sure to fill in your current billing address and then enter your preferred shipping address in the designated field.

How long does it take to process my order?

Your order will be confirmed almost instantly to the email address you supply. Then your order will be processed and dispatched within 1 - 2 business days. So, an order on a Friday will be dispatched on the following Monday (Australian Eastern Time). We cannot ship on weekends or Australian Public holidays.

What does it cost to deliver?

Blue Healer Daily Relief is shipped with flat rate pricing – so you can buy as much as you’d like for a set price. It has Standard or Express Delivery by Australia Post. Currently it is priced at $7.50 AUD for Standard or $10 AUD for Express Shipping.

Due to the Covid-19 related postal delays, Australia Post advises that the Express Post option provides better delivery efficiency, although all services may take longer than their usual estimates.

How long does it take for delivery?

Express Post usually delivers overnight or next day to most capitals and surrounding cities but it can take 2-3 days, based on location. Cost is $10.00 AUD flat rate.

Standard Post will usually take 2 or more days. Australia Post usual estimates are 2-4 days within major NSW cities, 3-4 days interstate, 5-6 days WA and 10 days for NT. Cost is $7.50 AUD flat rate.

If you have a delay, check with your post office after you review your tracking information online to see its progress. You will have received an email with the tracking number on shipping. If you have further questions, please call or email us if you need support.

Can I buy or ship it outside of Australia?

Yes, we take orders to ship to most countries. We charge in Australian Dollars (AUD) and your credit card or PayPal will apply the currency conversion as necessary. The website has a currency convertor for most major currencies so you can see the local currency cost, but will revert to charge in AUD at checkout. Our shipping price is a flat rate (now weight determined) charge, applying Airmail with tracking with price based on country of origin. Some examples are $15 AUD to New Zealand and $25 AUD to USA.

Can I change or cancel my order?

Once you have clicked to submit your order, it will be processed immediately and you may not be able to make any changes. However, if you change your mind immediately or have made some error, please contact us by email (info@bluehealercare.com) or phone our office (+61 2 9844 5866 9am-5pm AEST) to note your change request. We will do our best to cancel and refund your order if you make this request before it’s shipped.

What currencies do you accept?

We charge everyone in Australian Dollars - AUD. Our website has an currency converter for different currencies, including USD, so you can preview the pricing. This converter is on the top of the screen on a desktop or at the bottom for phone or tablet view. It will revert to charge in AUD at checkout. Your bank will automatically handle the payment conversion for your currency.

What are the international shipping options and costs?

International shipping is done by Australia Post Air Mail with tracking.

We have a low flat rate delivery to many countries such as $15 to New Zealand, and $25 for the USA, Canada and many cities in Asia. UK delivery is $30 for Air Mail with tracking. France and major European countries, $38 for Air Mail with tracking. Some Euro countries will attract $50 shipping cost which is confirmed at checkout.

As a cosmetic, our cream is not likely to attract customs, duty fees or taxes but every country varies and any of these fees are the responsibility of the purchaser.

A quote for Registered Air Mail or International Express Courier Service requires an email to info@bluehealercare.com for a custom shipping quote. 

How quickly can I expect my international order to arrive?

Delivery time for international orders varies by country. Your order will be shipped by Australia Post Air Mail and they suggest it can take 3-14 days, based on location. For instance, it may take 7 business days to major USA destinations.

For urgent deliveries, you can request Express International Courier service by email at info@bluehealercare.com.