FAQ - Blue Healer Care

FAQ

Products

What makes Blue Healer™ daily relief cream unique?

Our new ‘Daily Relief’ + essential renewal cream is crafted to be extra silky in texture, deeply absorbed and fast acting. This is our newest, vegan friendly formula. It's scientifically formulated with a premium blend of natural ingredients. Starring our breakthrough patented copper complex, BioCuplex™, Blue Healer™ Daily Relief cream is fast acting and delivers soothing relief from body aches and irritations and provides deeply hydrating, restorative, antioxidant skin renewal.

This is our newest product has the same multi-functional performance of our Blue Heeler Original Care, our launch product. Fans of the Original cream are now loving the new Daily Relief + essential renewal cream which is also a touch silkier!

How should I use Blue Healer™ daily relief?

We suggest regular use for the best results, applying it morning and night. It can be used for the face as well as the body. Apply externally, anywhere you wish to hydrate and improve skin condition or on any areas where you need focused relief. Apply 3-4 times a day for best results. Use as needed for acute issues.

Please allow this cream a few minutes to absorb before applying other topical ointments, oils or sun-blocks. Blue Healer™ will be absorbed quickly and its value won’t be disrupted by other oil-based formulations if you use Blue Healer™ first.

What is BioCuplex™?

Our patented copper complex BioCuplex™ is breakthrough technology leveraging age-old mineral healing. Developed after years of research by RR MedSciences, this ingredient has independent laboratory proof of its exceptional antioxidant (free radical scavenging) value. It has been scientifically shown to be deeply absorbed through the skin layers within a topical formulation. BioCuplex™ is a patented copper complex and it delivers the known benefits of copper for the body’s natural processes of healing and regeneration.

Why is copper beneficial?

Copper is an essential mineral for multiple body functions such as the production of collagen and elastin for healthier cross-linked tissues. Collagen supports a more supple, plumper skin quality and improves the elasticity and youthful appearance and health of skin. The antioxidant benefits of copper include the reduction of oxidative stress damage from excessive free radical production benefiting health and reducing the effects of ageing, pollution or stress.

As independent experts say, "Copper (Cu) is an essential trace element in the body and is critical to many of the chemical reactions that happen in your cells. To name a few, copper is needed in the process of cross-linking collagen and elastin, which makes connective tissue strong and flexible. It is also necessary for bone formation, helps maintain the integrity of connective tissue in the heart and blood vessels and is vital to the normal functioning of the brain and central nervous system."*Independent Source: Linus Pauling Institute, Oregon State University: http://lpi.oregonstate.edu/mic/minerals/copper

Does Blue Healer™ cream have any fragrance?

No, the cream has no synthetic fragrance or perfume nor any 'medical' smell. It does have a light scent of the lavender essential oil on opening, which is included for its beneficial properties. This disappears in a few seconds on the skin, so no lasting scent from this essential oil ingredient.

Do you offer a guarantee?

We stand by the quality and versatility of this products, so we offer a 100% Satisfaction Money Back Guarantee. We ask you contact us by email (info@bluehealercare.com) if you have issues or questions to solve. OR email us within 30 days of ordering the cream if you are not satisfied for any reason and we are happy to provide you a refund of your purchase price.

Is this cream ok for sensitive skin?

Blue Healer cream is crafted with ingredients that have been shown to be unlikely to affect sensitive skin. As well as being vegan, the formula doesn’t include toxins, dyes or artificial scents that can often disrupt sensitive skin. It is also MI Free for those with this ingredient sensitivity.

However, as is usual practice if you have ultra sensitive skin, test a small area of your skin first if you are exceptionally prone to reactions. Over multiple years at BHC, we have not had anyone indicate yet that they’ve had a problem. Customer comments usually say how soothing the cream has been for their sensitive skin and related skin issues.

The cream does contain shea butter which is an exceptional skincare ingredient, but as a nut-sourced butter it may affect some people. However, it has not been reported as an issue with our topical cream formula to date.

Is daily relief cream designed for face as well as body skincare?

Blue healer™ Daily Relief cream is exceptional for use on your face as a daily moisturiser, as all our ingredients are ideal for nourishing, hydrating and collagen boosting skin care, plus the formula is pH balanced. It is also wonderful as a full body care product. This unique, versatile formula makes it a perfect travel cream.

I got some blue cream on my shirt. Does it stain?

No, it doesn’t stain any fabric and it is easily washed out with water.

Why is the cream blue?

Our cream is naturally blue in colour due to the patented copper BioCuplex™ ingredient. It has no synthetic dyes or colour. True blue!

Is Blue Healer™ ok to use over an open cut or wound on my skin?

Blue Healer™ daily relief is designed as an external skincare product. However, it if applied over open cuts or wounds, it may cause discomfort, if so wash it off with fresh, cool water.

How much copper can the body tolerate?

Blue Healer™ has very safe levels of its beneficial copper complex (BioCuplex™), well under the daily limits for copper. Plus this cream is for external application only, as opposed to an oral supplement.

Copper is intrinsically needed by your body to survive and it has a very efficient and natural system for regulating copper and for the elimination of any excess copper.

How is Blue Healer™ sustainable in its product production?

We care about the planet. Our quality Australian-made tubes are now manufactured using renewable energy by a solar powered plant. The EVOH 5 layer construction provides exceptional product quality over time and it is completely recyclable packaging. We use zero waste, recyclable or compostable materials in our fulfilment packaging whenever possible.

I have Wilson’s disease and want to know if I can use Blue Healer products?

You would already know if you have the very rare Wilson’s disease that your body cannot tolerate any form of copper whatsoever. So DO NOT use our cream if you have Wilson's disease.

Does Blue Healer treat medical conditions?

No, this product does not make medical claims and has not been reviewed by the FDA or TGA as a medical treatment. We recommend you seek advice and treatment from your doctor for any medical condition or illness. 

Blue Healer Care produces personal care products with scientifically formulated, natural ingredients that display exceptional qualities to replenish and restore skin. We produce under Australian GMP conditions and quality test every batch.

Do you still sell Blue Healer™ Original Care?

No, the Original Care cream was our initial product launched in 2015 and is now out of stock. This product is replaced by our new "Blue Healer Daily Relief" cream. The "Original Care" product has similar uses and quality as our current "Daily Relief" cream. We think you will love the silky feel of Daily Relief Cream... and we guarantee your satisfaction! Plus it is now Vegan!

 

Service

NOTICE: Holiday Hours 2019 - 2020

We will be closing our office on Dec 24, re-opening Jan 2, 2020. The days that include public holidays in NSW, will not have order fulfilment service as our shipping partner Australia Post will be closed. Orders can be accepted 24/7, online and shipping will re-commence Dec 27-30 and from Jan 2, 2020 on Aus Post open days.  Wishing you a Happy Holiday Season! Thank you for being part of our Blue Healer Care family!

What forms of payment do you take?

We accept MasterCard and VISA credit or debit cards as well as Pay Pal at checkout.

What currencies do you accept?

We invoice in AUD. Our website has an currency converter for various currencies, including USD, so you can preview the pricing. This feature is on the top of the screen on a desktop or at the bottom for phone or tablet view. It will revert to charge in AUD at checkout. Your bank will automatically handle the payment conversion for your currency.

How long does it take to process my order?

Your order will be confirmed almost instantly to the email address you supply. Then your order will be processed and dispatched within 1 - 2 business days. So, an order on a Friday will be dispatched on the following Monday (Australian Eastern Time). We cannot ship on weekends or Australian Public holidays.

What are the shipping options and costs in Australia?

We ship by Australia Post with the choice of a Standard Parcel Post service or an Express Post within Australia. Orders of $100 AUD or more are Shipped Free by Australia Express Post.

Express Post delivers overnight or next day to most capitals and surrounding cities but it can take 2-3 days, based on location. Cost is $10.00 flat rate.

Standard Post will take 2 or more days. Australia Post estimates are 2-4 days within major NSW cities, 3-4 days interstate, 5-6 days WA and 10 days for NT. Cost is $7.50 flat rate.

What are the international shipping options and costs?

International shipping is done by Australia Post Air Mail with tracking.

We have a low flat rate delivery to many countries such as $15 to New Zealand, and $25 for the USA, Canada and many cities in Asia. UK delivery is $30 for Air Mail with tracking. France and major European countries, $38 for Air Mail with tracking. Some Euro countries will attract $50 shipping cost which is confirmed at checkout.

As a cosmetic, our cream is not likely to attract customs, duty fees or taxes but every country varies and any of these fees are the responsibility of the purchaser.

A quote for Registered Air Mail or International Express Courier Service requires an email to info@bluehealercare.com for a custom shipping quote. 

How quickly can I expect my international order to arrive?

Delivery time for international orders varies by country. Your order will be shipped by Australia Post Air Mail and they suggest it can take 3-14 days, based on location. For instance, it may take 7 business days to major USA destinations.

For urgent deliveries, you can request Express International Courier service by email at info@bluehealercare.com.

Can I deliver to a different address than my billing address, like my office or to a friend?

Yes, please be sure to fill in your current billing address and then enter your preferred shipping address in the designated field.

Can I change or cancel my order?

Once you have clicked to submit your order, it will be processed immediately and you may not be able to make any changes. However, if you change your mind immediately or have made some error, please contact us by email (info@bluehealercare.com) or phone our office (+61 2 9844 5866 9am-5pm AEST) to note your change request. We will do our best to cancel and refund your order if you make this request before it’s shipped.